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Official Privacy Policy

560bet Privacy Policy — Malaysian Member Personal Data Protection

At 560bet, your privacy is more than a legal obligation — it is the foundation of trust that defines our relationship. Understand clearly how we collect, use, and protect every piece of information you entrust to us.

Last Updated: January 2026

This Privacy Policy describes 560bet's data protection practices in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you agree to the collection and use of information as outlined in this document.

1 Our Introduction and Commitment

560bet understands that your personal data is sensitive and valuable. We take this responsibility seriously. Every piece of information you share with us — whether during account registration, making a deposit, or simply browsing our platform — is handled with the utmost care and trust.

This Privacy Policy is designed to give you full clarity on:

  • Types of personal information we collect from you
  • The purpose of collecting and using such information
  • Parties that may receive access to your information
  • Security measures we take to protect your data
  • Your rights regarding the personal data we hold about you

We fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and continually strive to maintain data protection standards that exceed the minimum legal requirements.

2 Personal Information We Collect

In operating the 560bet platform, we collect several categories of personal information. This collection is done directly from you or automatically through your use of our platform.

Data Category Data Examples Collection Method
Identity Information Full name, date of birth, MyKad/passport number Account Registration & KYC
Contact Information Email address, phone number, home address Registration form
Financial Information Bank account number, transaction records, deposit & withdrawal history Payment process
Technical Information IP address, browser type, device used Automatically during use
Game Data Betting history, favourite games, win records Platform activity
Communication Data Support chat logs, emails sent to us Interactions with our team

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as your medical information or political views.

3 How We Use Your Data

Every piece of information we collect is used for specific and legitimate purposes. We never use your data for purposes beyond the scope stated here without obtaining your consent first.

  • Account Management: Creating, verifying and maintaining your member account on the 560bet platform.
  • Transaction Processing: Processing deposits, withdrawals and any other financial transactions securely and accurately.
  • KYC and AML Compliance: Meeting legal requirements related to identity verification and anti-money laundering.
  • Platform Security: Detecting and preventing any fraudulent activity, unauthorised access or cybersecurity threats.
  • Customer Support: Providing relevant and accurate assistance when you contact our team.
  • Service Improvements: Analysing usage patterns to enhance the overall gaming experience and platform functionality.
  • Marketing Communications: Sending information about promotions, bonuses and the latest offers — only if you have consented to receive them.
  • Responsible Gaming: Monitoring gameplay patterns to identify members who may need support regarding their gaming habits.

You may opt out of receiving marketing communications from us at any time by contacting our customer support team or using the unsubscribe link included in every marketing email we send.

4 Sharing Information with Third Parties

560bet does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we may need to share your information with the following parties:

  • Payment Service Providers: Payment gateways and financial institutions that process your transactions require certain information to complete transactions securely.
  • Gaming Technology Providers: Gaming software companies that provide game content on our platform may receive non-personally identifiable game statistics data.
  • Regulatory Authority: Where required by law or the directive of a relevant regulatory body, we will disclose the necessary information.
  • Law Enforcement Agencies: In cases of criminal investigation or a valid court order, we will comply with requests to disclose information from the relevant authorities.
  • Audit and Compliance Services: Independent auditors who verify the fairness of our games and our operations' compliance with industry standards.

All third parties that receive your data are required to comply with data protection standards equivalent to our own policy. We only work with providers that have passed our internal security assessment process.

5 Data Security and Protection Measures

Protecting your personal data is an absolute priority for 560bet. We invest in the latest security infrastructure to ensure your information is always protected from unauthorised access, theft or damage.

  • 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected by the strongest bank-level encryption available.
  • Strict Access Control: Only authorised staff with a legitimate business need may access member personal data. All access is continuously monitored and logged.
  • Periodic Security Auditing: Our systems undergo regular penetration testing and security audits conducted by independent cybersecurity experts.
  • Secure Data Storage: Sensitive data is stored in databases protected by multi-layered security and masking of data that does not need to be exposed.
  • 24/7 Monitoring: Our security team monitors system activity around the clock to promptly detect any threats or anomalies.
  • Two-Factor Authentication: Additional security layers are available to protect your account from unauthorised access.

While we implement comprehensive security measures, no system is entirely perfect. We encourage you to also play your part in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

6 Cookies and Tracking Technologies

560bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

  • Essential Cookies: These cookies are required for core platform functions such as login session authentication and security. They cannot be disabled.
  • Performance Cookies: Helping us understand how users interact with the platform — which pages are visited most often and how long sessions last.
  • Functional Cookies: Remembering your preferences such as language, region and display settings to deliver a more personalised experience.
  • Analytics Cookies: Enabling us to analyse traffic and usage patterns to continuously improve our services.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the 560bet platform.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. 560bet fully respects these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

If any of your data is inaccurate or out of date, you have the right to request immediate correction.

Right to Erasure

You may request the deletion of your personal data, subject to legal data retention obligations.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes.

Right to Data Portability

You may request your personal data in a machine-readable format for transfer purposes.

Right to Restrict Processing

In certain circumstances, you may request a restriction on the processing of your personal data.

To submit any request related to your rights, please contact our Data Protection Officer at [email protected]. We will process your request within 14 business days.

8 Data Retention and Storage

560bet only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

  • Active Account Data: Retained for the entire duration your account remains active on the 560bet platform.
  • Data After Account Closure: KYC information and transaction records are retained for a minimum of 7 years after account closure, in line with anti-money laundering legal requirements.
  • Communication Logs: Customer support communication records are retained for 3 years for reference and service improvement purposes.
  • Analytics Data: Anonymised platform usage data is retained for as long as necessary for service performance analysis.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-recognised methods.

9 Cross-Border Data Transfers

In the course of its operations, 560bet may process or store your personal data on servers located outside Malaysia. When such transfers occur, we ensure equivalent protection is applied to your data through the following mechanisms:

  • Binding data processing agreements with foreign service providers that comply with international data protection standards.
  • Use of internationally recognised standard data protection clauses in contracts with third parties.
  • Ongoing assessment and monitoring of our overseas partners' data protection practices.

Regardless of where your data is processed, we are committed to ensuring a level of protection no less than what is guaranteed by Malaysian data privacy laws.

10 Amendments to This Privacy Policy

560bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors.

When significant changes occur, we will notify you via:

  • In-platform notifications when you log in to your account
  • Email to the address registered to your account
  • Update the "Last Updated" date at the top of this page

We recommend reviewing this Privacy Policy page periodically. Continued use of the 560bet platform following any amendments constitutes acceptance of the updated privacy terms.

11 Contact Us About Privacy

If you have any questions, concerns or complaints about how we handle your personal data, we strongly encourage you to reach out to us directly. Our team is ready to assist you.

Data Protection Officer

Contact our DPO directly at [email protected] for specific enquiries related to privacy and PDPA.

24/7 Customer Support

Use the live chat function on the platform for immediate assistance regarding your account and privacy.

General Email

Send general enquiries to [email protected] — we will respond within 24 hours.

FAQ Centre

Find answers to frequently asked questions at FAQ page us.

Our Commitment to Your Privacy

Six core pillars that form the foundation of your personal data protection on the 560bet platform.

Bank-Level Encryption

256-bit SSL encryption technology protects every piece of data transmitted and received on our platform — the same standard used by leading financial institutions worldwide.

Minimal Data, Clear Purpose

We only collect data that is genuinely necessary. Every piece of information we request has a clear purpose, disclosed to you transparently.

Malaysia PDPA Compliance

Our operations fully comply with Malaysia's Personal Data Protection Act 2010. Your rights as a Malaysian user are protected and respected at all times.

Control Is in Your Hands

You have the full right to access, correct, delete, or transfer your data. All requests are handled promptly by our dedicated team.

Continuous Monitoring

Our security team monitors systems around the clock to detect and address any threats to your data before they become a serious issue.

Full Transparency

We believe trust is built through transparency. This Privacy Policy is written in plain language — no confusing legal jargon or hidden intent.

Your Data is Safe. Your Experience is Secured.

Join over 500,000 Malaysian members enjoying online entertainment at 560bet with full confidence that their personal information is in safe hands.

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